Shipping Policy

Processing

Orders are processed after payment has been verified. Processing usually takes [PROCESSING DAYS] business days before the order is handed to the carrier.

Where we ship from

Our products ship from partner warehouses, some of them outside the United States. Items from one order may come from different warehouses and arrive in separate packages, each with its own tracking number.

Delivery times

After an order ships, delivery usually takes [TRANSIT DAYS] business days. Delivery times are estimates, not guarantees, and can be longer during holidays, bad weather or customs checks.

Destinations

We currently ship to addresses in the United States. [OTHER DESTINATIONS, IF ANY]

Shipping rates

The shipping cost for your order is shown at checkout before you place it.

Tracking

When your order ships we email you the tracking number. You can also check your order status at any time under Account → Track an order, using your order number and email.

Customs, duties and taxes

Orders shipped from outside the United States may pass through customs. [WHO PAYS IMPORT DUTIES AND TAXES, IF ANY]

Address problems

Please check your shipping address before placing the order. If you notice a mistake, contact us right away; we can only change the address before the order ships.

Lost, late or damaged packages

If your tracking shows no movement for an unusually long time, your package is marked delivered but you have not received it, or it arrives damaged, contact us with your order number (and photos for damage). We will work with the carrier and, where the package is confirmed lost or damaged in transit, send a replacement or a refund.