Return Policy

Returns

You can request a return within [RETURN WINDOW DAYS] days of delivery. Items must be unused, in their original condition and packaging. To start a return, contact us with your order number and the items you want to return; we will reply with the return instructions and address. Please do not send items back without contacting us first.

For hygiene reasons, personal care items that have been opened or used cannot be returned unless they arrived damaged or defective.

Damaged, defective or wrong items

If an item arrives damaged, defective or different from what you ordered, contact us within [DAMAGE REPORT DAYS] days of delivery with your order number and photos. We will send a replacement or issue a refund, and you will not pay for the return shipping.

Return shipping

For returns that are not caused by our error, return shipping is paid by the customer. [CONFIRM RETURN SHIPPING TERMS]

Cancellations

You can cancel an order free of charge until it ships. Contact us as soon as possible with your order number.

Refunds

Once we receive and check a returned item, or approve a refund for a damaged or missing item, we refund the item price using the original payment method or another method agreed with you. Original shipping charges are refunded only when the return is caused by our error.

Contact

support@zelvinta.com